Return window
Tell us within 10 days of delivery if you want to return a set. The parcel itself can reach us later; the notice is what has to land inside the window.
Condition we can accept
Unused, unwashed, with the tags on and in the original bag, plus the invoice. Please test the fit on the mattress before stripping the packaging apart — a fitted sheet can be tried on a bed and returned, but one that has been through a wash cannot.
What we cannot take back
Anything washed or slept on, monogrammed or cut-to-size items, clearance stock, gift cards, and sets returned without the bag that keeps them clean in transit. A four-piece set missing a pillowcase cannot be resold as a four-piece set.
Damaged, wrong or short
Film the parcel as you open it. A tear, a stain, a dye mark, the wrong size or a set short of its count is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases.
Refund timing
Approved refunds are processed within 7 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
Starting a return
Email [email protected] with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.