Cancelling before dispatch
Cancel free of charge any time before dispatch. We pick within 1-2 business days, so write early and we will pull the parcel if it has not gone out.
We charge no cancellation fee, no processing fee and no restocking fee at any stage.
Refund on a cancelled prepaid order
A cancelled prepaid order is refunded in full to the original UPI handle or bank account within 5 to 7 business days, the settlement window banks work to under the Reserve Bank of India’s framework for reversals.
After dispatch
Once the courier scans the parcel it cannot be cancelled. You may refuse it at the door, or accept it and open a return under our Return & Refund Policy. A refused parcel is refunded once it reaches us and passes the same condition check as any return.
Cash on Delivery orders
Cancelling a COD order before dispatch costs nothing, since nothing has been paid. Please cancel rather than refusing at the door — a refused parcel travels back at our expense and often arrives creased beyond resale.
When we cancel
We may cancel where a size or colour is out of stock, where a price was published wrongly, or where an order looks fraudulent. Each is refunded in full and explained in writing. Questions go to [email protected].